FAQs

 

What does Factory 2nd mean?

Factory 2nd product is basically a change of mind return or a box damage item. It’s never been used in a household environment. Generally, all out factory 2nd items comes with 1 year warranty or specified otherwise.

What does factory refurbish mean?

Factory refurbished is basically an item returned to the manufacturer or factory within warranty period. It’s refurbished to manufacturer’s standard, 100% working perfectly and come with 6-12 months warranty. the item may have a previous use. Item may have minor dints or scratches, please ask the store for exact photos when buying online.

What does warranty cover?

Warranty covers everything but not the physical damage. A TV screen for physical damage, rubber seal in the washing machine is not covered under warranty, and fridge rubber seal is not covered In the warranty.

Do I need to bring the product back to the factory?

Our Inhouse warranty covers 45kms of Melbourne CBD radius, that means our tech comes to you to help you with the product or otherwise it will back to our base in Truganina.

How Long does it take to deliver the item to your door?

Our shipment is normally within 3 business days, we can deliver same day in Melbourne 50kms radius if ordered before 12: pm. You will be in touch base with our friendly staff members.

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